PRIVACY POLICY
Effective Date: 21/12/2023
1. Introduction
Welcome to Island Wellness, a chiropractic and wellness clinic operated by Thomas Le Lievre. Dr. Le Lievre is a Chiropractor registered with the General Chiropractic Council. This Privacy Policy outlines how we collect, process, and safeguard your personal information in compliance with the Data Protection (Jersey) Law 2018.
Island Wellness is dedicated to providing professional chiropractic and healthcare services while ensuring the privacy and confidentiality of your personal information. We prioritize the protection of your data and adhere to legal standards outlined in the Data Protection (Jersey) Law 2018.
2. Who We Are
Island Wellness, led by Thomas Le Lievre, DC, MS, is committed to providing quality chiropractic care while respecting your privacy. As a chiropractic clinic, we aim to create a secure and trusted environment for our patients, focusing on their well-being and individual needs.
Our Contact Details
Island Wellness
info@islandwellness.je
07797953795
3. Why we collect Personal Information
Our clinical and administration team caring for you will need to collect and maintain information about your health, treatment and care, so that you can be given the best possible healthcare from us. Our lawful basis for processing your data is contractual, primarily for health-related services as Chiropractors. We rely on explicit consent for examination and treatment, ensuring we respect your privacy and confidentiality.
We operate under the legal framework provided by the Data Protection (Jersey) Law 2018, ensuring that your personal information is processed lawfully, fairly, and transparently.
4. Personal Information We Collect
We collect various data for effective healthcare provision, including name, address, contact details, medical history, diagnosis, and treatment data. Sensitive information such as religion, ethnic origin, gender, and safeguarding status is also processed.
To ensure personalized and effective chiropractic care, we may request detailed information about your health, lifestyle, and relevant background. This data is used to make sure we can provide the highest quality services to meet your specific needs.
Personal information about you is collected in a number of ways. This can be from you via registration forms, referral details from our clinical or administration team, other third party healthcare providers directly from you or your authorised representative.
5. Use of Personal Information
We use your data to provide healthcare services, process requests, and offer additional products and services related to your treatment.
In addition to delivering chiropractic care, we may use your information to enhance your overall experience with Island Wellness. This may include sending relevant updates, educational materials, or exclusive offers that align with your health and wellness goals.
We collect your personal data so that the staff involved in your care have accurate and up to date information to assess and advise on the most appropriate care for you, the staff have the information they need to be able to assess and improve the quality and type of care you receive. And appropriate information is available if you see another healthcare professional, or are referred to a specialist or another part of the Jersey Health Service, social care or other health provider in Jersey, UK or elsewhere.
6. Data Sharing
We only share your personal data with explicit consent and ensure third-party compliance with data protection laws. Your data is not stored outside the EU.
We take utmost care in sharing your information. Any sharing with third parties is done with your explicit consent, and we ensure that these parties adhere to the same data protection standards that we uphold. Your data is safeguarded and is not transferred outside the European Union.
7. Record Maintenance and Security
Your information is securely stored in both paper and electronic formats. We retain personal data for a minimum of 7 years after your last treatment session.
The security of your personal information is a top priority. Paper records are securely stored in locked filing cabinets, and electronic records are protected by industry-standard security measures. This ensures the confidentiality and integrity of your data throughout its lifecycle.
8. Your Rights
Your data protection rights Under data protection law, you have rights including:
Your right of access – You have the right to ask us for copies of your personal information.
Your right to rectification – You have the right to ask us to rectify information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure – You have the right to ask us to erase your personal information in certain circumstances.
Your right to restriction of processing – You have the right to ask us to restrict the processing of your information in certain circumstances.
Your right to object to processing – You have the the right to object to the processing of your personal data in certain circumstances.
Your right to data portability – You have the right to ask that we transfer the information you gave us to another organisation, or to you, in certain circumstances.
You are not required to pay any charge for exercising your rights. If you make a request, we have four weeks to respond to you.
Please contact us at: info@islandwellness.je if you wish to make a request
Under the Data Protection (Jersey) Law 2018, you have the right to access, rectify, and erase your data. Contact us to exercise these rights or voice concerns about data processing.
9. Data Breach Notification
In case of data breaches with a high risk to your rights, we will promptly inform you and provide contact details for our Data Protection Officer.
Despite our robust security measures, we acknowledge that data breaches can occur. In the unfortunate event of a breach posing a significant risk to your rights and freedoms, we commit to notifying you promptly and providing the necessary support. Contact information for our Data Protection Officer will be supplied in such cases.
10. Complaints
For complaints about data processing, contact us directly.
Your feedback is valuable to us. If you have any concerns about how your data is handled, please reach out to us directly. Alternatively, you have the right to file a complaint with the Jersey Office of the Information Commissioner, an independent regulatory authority overseeing data protection matters.
You can also complain to the Jersey Office of the Information Commissioner (JOIC) if you are unhappy with how we have used your personal data.
JOIC’s address:
2nd Floor
5 Castle Street
St. Helier
Jersey
JE2 3BT
enquiries@jerseyoic.org
+44 (0) 1534 716530
11. Communication and Electronic Risk
Communicating via email, SMS, or other electronic means carries inherent risks. By opting for these services, you accept this risk.
We provide the convenience of electronic communication options, such as email and SMS, to enhance your experience with Island Wellness. However, it’s important to note that electronic communication carries inherent security risks. By choosing these services, you acknowledge and accept the associated risks.
12. Information Governance Lead and Data Protection Officer
Thomas Le Lievre, DC, MS, serves as both the Practice Information Governance Lead and Data Protection Officer.
Thomas Le Lievre takes on dual roles to ensure that information governance and data protection are integrated seamlessly into our operations. As the designated Data Protection Officer, Thomas is responsible for overseeing compliance with data protection laws and addressing any related inquiries or concerns.
13. Contact Information for Information Commissioner’s Office
For further assistance or complaints, contact the Information Commissioner’s Office at Jersey Data Protection, Brunel House, Old St, St Helier, JE2 3RG. Tel: 716530, Email: enquiries@dataci.org.
The Information Commissioner’s Office is an independent authority dedicated to safeguarding your rights in matters related to data protection. Should you require further assistance or wish to file a complaint, you can contact them using the provided details.
For additional information on the Data Protection (Jersey) Law 2018, visit: [OIC Jersey – Data Protection Law](https://oicjersey.org/data-protection-new-law/).
This link directs you to additional resources where you can find detailed information about the Data Protection (Jersey) Law 2018, offering transparency and accessibility regarding the legal framework governing your data protection rights.
